Frequently Asked Questions

Below are some helpful questions and answers. Utilize our Contact Us feature if you cannot find what you are looking for here.

General

Q1: What is a Generac Power Plan

The Generac Power Plan is an extension of the coverage provided under our limited warranty, including costs for parts and labor. Our plan keeps you covered should an unexpected operational or mechanical breakdown occur with your product.

Q2: What are some of the benefits of the Generac Power Plan?

Coverage includes parts and labor, with NO deductible
Repairs by Generac authorized and certified technicians, using Generac parts
Flexible term selection, based upon the age of your product
Flexible payment terms
Coverage begins TODAY

Q3: When can I purchase the Generac Power Plan?

You can purchase the Generac Power Plan for home standby generators up to five years after the original installation; for portable generators and power washers, you can purchase anytime within twelve months from your product purchase date.

Q4: When does my contract begin?

Your coverage begins with your product's installation date. Your contract start date will reflect the installation date.

Q5: Why should I choose this plan over other plans that are available in the market place?

The Generac Power Plan is certified and backed by Generac . Repairs will be performed by Generac authorized dealers located throughout the country, for the term of the Generac Power Plan.

Q6: How many years can be purchased for a Generac Power Plan?

Generac offers flexible term coverage up to 10 years of full coverage (or 2,000 hours whichever comes first) for Home Standby units purchased after 2013 and a 5 year plan for portable generators and power washers. The Generac Power Plan term begins with your product's original purchase/installation date and not on the date the plan is purchased.

Q7: When will my Generac Power Plan start after purchasing?

Coverage starts immediately upon purchase of the plan. Please allow up to 3-5 days for the plan to be registered in our systems.

Q8: How can I tell if a repair is covered under the Generac Power Plan?

Please see detailed Terms & Conditions which can be found at generac.power-plans.com or call Customer Service 7 days a week, 24 hours a day, 365 days a year at (888) 436-3722.

Q9: Is there a deductible?

There is no deductible required to obtain service for Your Covered Product.

Q10: What responsibility do I have for maintaining my Covered Product under my Generac Power Plan?

Please review the Terms & Conditions and consult your Owner's Manual regarding your maintenance responsibilities.

Q11: How do I cancel my Generac Power Plan?

Customers may cancel the Power Plan at any time by contacting us at (866) 309-4139. If You cancel within thirty (30) days of purchase of your Power Plan, You will receive a full refund of the Retail Charge paid, minus the cost of any claims paid.

Please refer to the Terms & Conditions on this website for further information.

Q12: When would I receive my cancellation refund?

Within 30 days of processing your cancellation request. Please see Terms & Conditions for further details.

Q13: Who do I call when I have a problem with my product or if I need service under the Generac Power Plan?

Service of your Generac Home Standby generator may be performed by an authorized Generac service dealer. Please contact your installing dealer with service requests and any questions. If you are not currently partnering with a Generac servicing dealer, please call Customer Service 7 days a week, 24 hours a day, 365 days a year at (888) 436-3722.

Q14: Who do I contact if I have questions about my Generac Power Plan?

Please contact us at (866) 309-4139, M-F, 9am-5pm Eastern.

Q15: What payment methods are acceptable?

Check, Debit and Credit Card (VISA, MasterCard, American Express and Discover Card).

Q16: What is FlexPay?

FlexPay is a partial payment option available for debit or credit card purchases. A partial payment plan is defined as a plan that is not paid in full at the time of the initial purchase. There is a one-time $4 administrative fee added to the contract purchase price. The selection of FlexPay as a payment option must be made at the time of purchase. FlexPay payments must be received by the scheduled date or your Power Plan will be suspended until payment is received. The payment schedule will be provided to you at the time of the initial purchase. You are responsible for ensuring that your method of payment (credit or debit card) is valid for each scheduled payment.

Should you fail to resolve a payment issue, your contract may be cancelled.

Should you have a claim to file before your FlexPay payments have been complete, you will be required to pay any remaining balance due before we can honor your claim.

Please refer to the Terms & Conditions on this website for further information.

Q17: How do I know that my coverage has been activated?

Following your purchase, you will receive a contract in the mail from Generac including your coverage dates and the detailed Terms & Conditions.

Q18: I am moving and would like to transfer my Generac Power Plan to the new owners of my home. How do I do that?

The Generac Power Plan on your Home Standby Generator is transferable. Please call us at (888) 436-3722.

Q19: Will I receive a copy of the Terms and Conditions?

The Generac Power Plan Terms & Conditions will be sent to you at the address you provide when purchasing the Plan. If you purchase a Plan via this website, a purchase confirmation will also be emailed to you at the email address you provide during the checkout process and will include a link to the Terms & Conditions found on this website.

Q20: How soon after I purchase my Generac Power Plan can I receive service?

The Generac Power Plan coverage begins upon the plan purchase date. Please allow up to 3-5 business days for your plan to be registered in our systems.

Q21: Who will perform the service on my unit?

Please call Customer Service 7 days a week, 24 hours a day, 365 days a year at (888) 436-3722.

Q22: What is the process if my unit cannot be repaired?

Please call Customer Service 7 days a week, 24 hours a day, 365 days a year at (888) 436-3722.

Q23: What is the best way for me to find additional Generac product information?

Please call Customer Service 7 days a week, 24 hours a day, 365 days a year at (888) 436-3722 or visit us at generac.com.

Q24: I have a Honeywell brand generator. Why am I receiving an offer from Generac?

Generac manufacturers standby generators in a partnership with Honeywell. Both brands offer power back-up with a similar product range. Honeywell generators are made by Generac. Honeywell brand generators are eligible for extended coverage under Generac's Power Plan program.